Our products come with the following minimum warranties for the original owner, effective from the date of purchase:

• Hardware products such as rails, trolleys, brackets, etc. = Five-year warranty

• Other products such as t-shirts, pedal covers, hats, bags, etc. = One-year warranty

 

This warranty does not cover:

• Normal wear and tear from use, improper storage, poor maintenance, accidental damage, negligence, any form of modification or alteration, corrosion, improper installation, or any use for which the product was not designed.
• Our products are designed to be suitable for their intended use, but that does not mean they are indestructible or require no maintenance. Some parts, such as bearings and wheels, are subject to natural wear and tear over the product’s lifespan and may fail prematurely if improperly installed, neglected, or cleaned incorrectly—for example, with a pressure washer or harsh cleaning agents.
• The product must not be exposed to strong UV radiation during its lifespan.
• We are not liable for any costs you incur to disassemble and return the product for a warranty claim.

Our warranty covers only material or manufacturing defects and is valid only for the original owner. The warranty is non-transferable.

Warranty claim

You must always contact us first to discuss your warranty claim before returning anything. We will then provide you with a warranty claim ID so we can process your request more quickly. In many cases, minor issues can be resolved without returning the product. Please contact us first with photos or videos so we can see if we can assist you remotely.

• If a warranty claim is approved, we will, at our discretion, repair or replace the product, depending on the age, usage, and expected lifespan of the product.
• Your product must have been purchased through bikerail.store, and you must have a proof of purchase with a valid order number.
• The product can only be returned to the BikeRail Storage Solutions address, or you can ask us to pick it up.
• If it turns out that the product has no material or manufacturing defects and the warranty claim is not approved, we reserve the right to charge you for the costs of pickup and return shipping before we return the product to you. You can also arrange your own return method. We will store the product for up to 3 months to give you sufficient time to pick it up. After that, we will dispose of the product.
• After the warranty period has expired, we will still try to assist you with an affordable repair service or support for self-repair using replacement parts, which you can purchase through our website.

Practical Information

To file a warranty claim, please contact us with the following information:

• Warranty Claim ID (if already assigned)
• Full name
• Email address
• Phone numebr
• Address
• Date of purchase
• Order number
• Description of the problem
• Photos or videos of the issue

If we approve the warranty claim, we will provide you with a return label to send the product back to us.

Questions?

If you have any questions regarding our warranty certificate, please do not hesitate to contact us at info@bikerail.store.